Text Analyst (English & German) (Remote)

Department: ML & AI

Employment Type: Full Time

Location: Remote, UK

Description

YOUR OPPORTUNITY

As a Text Analyst (English and German) at InMoment, you will play a crucial role in transforming unstructured customer feedback into actionable insights for our clients. Leveraging our advanced text analytics tools and methodologies, you will be responsible for analyzing textual data from various sources, such as surveys, social media, reviews, and other customer interactions. Your primary objective will be to extract meaningful insights, trends, and themes to help our clients better understand their customers' sentiments and preferences.

WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it! As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and communities better with every interaction.

We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store!

Are you ready to #OwnTheMomentsThatMatter with us?

WHAT YOU’LL DO

Utilize text analytics software and techniques to process and analyze large volumes of unstructured textual data.
Identify and categorize key themes, topics, and sentiment expressed in customer feedback.
Collaborate with cross-functional teams, including data scientists, product managers, and client success managers, to develop actionable insights and recommendations.
Develop and maintain text analytics models and algorithms to continuously improve the accuracy and efficiency of the analysis process.
Develop and implement natural language processing (NLP) algorithms and models to extract insights from unstructured text data, such as customer feedback surveys, reviews, and social media comments.
Familiarity with frameworks for text analysis, sentiment analysis, and classification.
Communicate findings and insights to internal stakeholders and clients through reports, presentations, and dashboards.
Stay up-to-date with industry trends and best practices in text analytics and customer experience management.

WHO YOU ARE

Bachelor's degree or experience in a relevant field such as German, linguistics, computer science, data science, or a related discipline.
Proficient in German in addition to English. High-proficiency in both English and German language and comprehension is required.
Proven experience in text analysis, natural language processing (NLP), or computational linguistics is a plus.
Proficiency in Google suite products, Excel and similar software/database tools.
Strong analytical and problem-solving skills with the ability to extract insights from large datasets.
Excellent communication skills with the ability to present complex findings in a clear and concise manner.
Strong language and editing skills.
Experience working in a customer experience or market research environment is a plus.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.

WHAT YOU’LL GAIN

Autonomy - We trust our employees and offer an extremely flexible work schedule
Generous paid leave which can be rolled over if not utilized, although we highly encourage you to take the necessary time off to switch off!
Continuous learning and development opportunities
Family Friendly Leave Policies
Income protection, Life Assurance, and serious illness benefits
Fun, innovative, collaborative, supportive working environment
Regular performance reviews and bonus incentives
Inclusion and Diversity teams - Women of InMoment and InMovement
Employee recognition platform points can be used with retailers such as Amazon, and use points for hotels, tickets, gift cards, and charitable donations
Employee recruitment referral program with generous payouts!
Support from the leadership team to deliver the best solution and service possible
Employee wellbeing initiatives and offerings such as our Employee Assistance Programme which includes counseling sessions, phone and online support on matters such as Family, Mental Health, and Work.
Private Medical Insurance
Enrollment into a Pension plan
Participate in our Corporate Social Responsibility and Charity Initiatives

WHAT YOU’LL DO

WHO YOU ARE

About InMoment